Call quality done in seconds, with AI.

Harness the full potential of AI-driven language models to revolutionize call quality, streamline agent assessments, and create outstanding customer experiences.

Three call centre agents at a desk with headsets and laptops, a GDPR certificate on the wall

1. Select Files

Choose up to twenty call transcripts to assess at the same time. as .txt, .vtt or .docx.

2. Download Report

The magic of AI will analyse the call structure, agent knowledge, the customer experience in seconds.

3. Improve Service

Now that analysis takes only minutes you can use your resources and time for staff feedback and coaching.

Paste or drop call transcripts here Up to 20 calls. Type or paste the text, or drop files (.txt, .vtt, .docx). Head each call "Call 1:", "Call 2:" to enter several at once.

Agent

Team manager

Client reference (optional): SOPs, price lists and policies used to check what the agent stated

Scoring rules used

Introduction, 5

Welcome, brand, agent first name, offer to help. 1.25 each.

GDPR, 15

Two unrelated identifiers from the customer, nothing filled in by the agent. Pass 15, fail 0. A fail sets the whole call to 0. Not applicable when no account is accessed.

Take Ownership, 15

Paraphrase attempted 7.5, accurate 7.5. No paraphrase scores 0.

AR (Knowledge), 25

Each factual statement checked against the brand website and client reference. 25 × correct ÷ checkable. Statements that cannot be checked are left out.

AR (Processes), 25

Processes used on the call, ticked by the team manager. 25 × followed correctly ÷ used.

Resolution Check, 10

Asked if anything else 5, used the customer's first name 5.

Branded Exit, 5

Thanks 2.5, company name 2.5.

Grade

Follows the score: full marks ✅, partly 🟠, zero ❌, not applicable –.

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